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The problem can be that there is so much to know. The school's information
systems and lines of communication are critical to people being able to make
their contributions easily and well. Communication is not
necessarily better than a good information system. Communication is often
disruptive and inconvenient because it requires the real-time coordination of
two or more people. Of course, information systems are not foolproof
either. An information system only works well when
people actually use it,
it is used responsibly (not overloaded with trivia),
it is easy to use,
its contents are reliable & comprehensive
There is an easy test to monitor the effectiveness of a school's information
systems: Each time a query gets the response 'I wasn't
told' the person is saying that someone else is
